Refund Policy

We offer a 7-day money-back guarantee for first-time subscribers on any paid plan. If you are not satisfied with the Service within the first 7 days of your initial subscription, you may request a full refund by contacting us at support@astrogenai.com.

After the initial 7-day period, subscription payments are generally non-refundable. This includes:

• Renewal charges for ongoing subscription periods
• Partial months or periods if you cancel mid-cycle
• Upgrades or plan changes mid-billing period

Outside the 7-day guarantee window, we may grant refunds at our sole discretion in the following circumstances:

• Service outage — a significant unplanned disruption to the Service lasting more than 24 continuous hours during your billing period.
• Duplicate charge — if you were charged more than once for the same subscription period due to a technical error.
• Unauthorized charge — if a charge was made without your authorization and you notify us promptly.
• Technical impossibility — if we are unable to deliver the subscribed service due to a defect on our end that we cannot resolve within a reasonable timeframe.

Refunds will not be issued in the following situations:

• You simply changed your mind after the 7-day guarantee period
• You did not use the Service during your subscription period
• Your account was suspended or terminated due to a violation of our Terms & Conditions
• You were aware of limitations or issues before purchasing
• Issues caused by third-party services outside our control

To submit a refund request, please contact our support team with the following information:

• Your registered email address
• The date and amount of the charge
• The reason for your refund request
• Any relevant details about the issue you experienced

Contact us at support@astrogenai.com. We aim to respond within 3 business days.

Approved refunds will be processed to the original payment method used at the time of purchase. Processing time depends on your bank or card issuer, typically 5–10 business days after approval.

You will receive an email confirmation once your refund has been approved and processed. If you do not receive your refund within 10 business days of approval, please contact your bank before reaching out to us.

Cancelling your subscription stops future billing but does not automatically trigger a refund for the current billing period. Your subscription will remain active until the end of the period you have already paid for.

You can cancel your subscription at any time from your account settings or by contacting support@astrogenai.com.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For refund requests or questions about this policy, please contact us: